Privacy Policy

The Privacy Policy describes the usage of personal and sensitive information which is collected by us on our website while making your purchase.

Types of Personal Information We Collect

• Name
• Address
• Phone number
• Email IDs and account password

Why We Collect Information

• To process your order and contact you in case of queries related to your purchase.
• To allow our delivery partners to contact you at the time of pickup or delivery.
• To recommend the correct size or fit for our products.
• To provide an optimal and seamless browsing experience on our website.

How We Protect Your Information

We take your privacy seriously. All information we collect is stored securely on encrypted servers. Payment-related information, such as bank account details, credit/debit card numbers, UPI IDs, or wallet information, is handled securely by payment service providers (e.g., PayU, Razorpay) and is not stored on our servers.

Shopping Pattern Data

We reserve the right to store shopping pattern data to improve our services. However, we do not share customer information with third parties. Any information you provide remains confidential and is securely stored.

Right to Delete Personal Data

You have the right to request the deletion of your personal data, subject to certain exceptions. Upon receiving and confirming your request, we will delete your personal information from our records unless retaining it is necessary for:

• Completing transactions or fulfilling contracts.
• Detecting security incidents or prosecuting malicious activities.
• Debugging and repairing functional errors.

Privacy, Cookies & Tracking Policy

We are committed to preserving your privacy. Cookies, which are small pieces of information stored on your browser, help us improve your site experience. These cookies are safe and do not contain viruses or malware. By logging into the website, you consent to the use of cookies, which enhance usability and allow us to monitor traffic and personalize content.

Contact Us

If you have any questions or concerns about our use of your personal information, please email us at care@etecoffeeroasters.